Booking Conditions

Booking Conditions for QUALITY TRANSFER 
 
1. Cancellation Policy

• More than 24 hours before pickup: Clients may cancel their reservation without any charges if done at least 24 hours prior to the scheduled pickup time. A full refund will be processed for such cancellations. ​
• Between 12 and 24 hours before pickup: Cancellations made within this timeframe are eligible for a 50% refund. ​
• Less than 12 hours before pickup: Cancellations occurring less than 12 hours before the scheduled pickup time are non-refundable. ​
• Special Events Exception: During certain events or peak periods, specific cancellation policies may apply. Clients will be informed of any such exceptions at the time of booking. ​
• No-Show Policy: If a client fails to appear at the designated pickup location within the specified waiting period and cannot be contacted via the provided phone number, the booking will be considered a no-show, and the full fare will be charged. ​

2. Waiting Time

• Standard Pickups: A complimentary waiting period of 20 minutes is provided from the agreed-upon pickup time for all locations except airports. ​
• Airport Pickups: For clients arriving by air, a free waiting time of 30 minutes is offered, commencing from the confirmed pickup time. ​

3. Flight Cancellations and Delays

• Flight Cancellations: If a client's flight is canceled and the reservation cannot be adjusted, the booking will be treated as a no-show, and the full amount will be charged. Rescheduling is subject to driver availability and may incur additional costs. ​
• Flight Delays or Changes: In instances where flights are missed, reassigned, or diverted, the reservation remains non-cancelable and will be charged in full. Adjustments are contingent upon driver availability and may involve extra charges. ​

4. Meeting Point for Airport Pickups
Clients will meet their driver at the airport's designated exit following the baggage claim area, corresponding to their flight number. The driver will display a sign bearing the client's name. If the driver is not immediately visible, clients should contact Quality Transfer's support line for assistance. ​

5. Included Kilometers

• Transfer Bookings: The fare covers all kilometers necessary to complete the booked transfer.
• Hourly Bookings: A set number of kilometers is included based on the duration of the booking. Additional kilometers beyond this allotment will incur extra charges. ​

6. Additional Costs

• Special Routes: Routes requiring passage through special tunnels (e.g., Eurotunnel) or ferry crossings will incur additional fees payable by the client on-site. Clients are responsible for both the onward and return journey costs for the driver. It is advisable to inquire about such potential expenses when booking. ​
• Incomplete Address Details: Bookings lacking specific address information may be subject to surcharges for additional kilometers traveled. ​

7. Trip Execution

• Client No-Show: Failure to present at the agreed pickup point within the complimentary waiting period, without prior cancellation, will result in the trip being charged in full. ​
• Driver No-Show: If the driver does not arrive as scheduled, clients should immediately contact Quality Transfer's support hotline. Prompt communication is essential to arrange alternative transportation solutions. ​

8. Passenger Conduct
Clients are expected to adhere to the following guidelines during their journey: ​

• No Smoking: Smoking is strictly prohibited inside the vehicle. ​
• Seat Belts: All passengers must wear seat belts at all times. ​
• Vehicle Care: Clients should treat the vehicle with respect and avoid causing any damage or excessive dirtiness. ​

Non-compliance may result in additional charges for cleaning or repairs and potential termination of the service without refund. ​

9. Child Transportation
Clients requiring infant or child seats must request them during the booking process. Quality Transfer provides appropriate seating to ensure the safety of young passengers. ​

10. Luggage Allowance
Each vehicle class has a specified luggage capacity. Clients traveling with excess or oversized luggage should inform Quality Transfer in advance to ensure suitable accommodations. Failure to do so may result in additional charges or the inability to transport the extra luggage. ​

11. Hourly Service
Hourly bookings include a predetermined number of kilometers. Requests for additional hours or kilometers beyond the initial agreement must be coordinated directly with the driver and may incur extra charges. ​

12. General Information

• Vehicle Class Booking: The images of vehicles on our platform represent the respective vehicle classes. The presented images are for visual purposes only and may slightly vary from the ones used for transfers. Quality Transfer may upgrade clients to a higher class or a vehicle with greater capacity at no additional cost.
• Rules of Conduct: Clients are expected to follow all rules of conduct as outlined to ensure a safe and pleasant journey for all parties involved. ​

By booking with Quality Transfer, clients acknowledge and agree to these Booking Conditions.